Privacy Policy

Effective Date: June 5, 2026

Company: G32 Healthcare Sdn Bhd (201801013833)

Applicable Brands: Metro Perdana Dental, G32 Dental, BraceDent Dental

1. Introduction

At G32 Healthcare Sdn Bhd (“G32 Healthcare,” “we,” “us,” or “our”), protecting your personal and medical data is paramount. As a leading dental ecosystem adhering strictly to the guidelines set by the Malaysian Dental Council (MDC) and the Ministry of Health (MOH), we are fully committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or visit any of our affiliated clinics.

2. Personal Data We Collect

In order to provide you with the highest standard of dental care and clinical excellence, we may collect the following types of personal data:

  • Identity Data: Name, NRIC/Passport number, date of birth, age, and gender.

  • Contact Data: Billing address, home address, email address, and telephone/mobile numbers.

  • Health & Clinical Data: Medical history, dental records, X-rays, treatment plans, allergies, and medication records.

  • Financial Data: Payment details, insurance information, and billing history.

  • Technical & Usage Data: IP address, browser type, device information, and website interaction data collected via cookies.

3. How We Use Your Personal Data

We will strictly use your data for the following purposes:

  • Clinical Care: To provide dental treatments, schedule appointments, and manage your clinical records across our network of clinics.

  • Administration & Billing: To process payments, handle insurance claims, and manage your account.

  • Compliance & Governance: To comply with MDC, MOH, and statutory requirements regarding patient record-keeping.

  • Communication: To send you appointment reminders, clinical follow-ups, and notifications regarding changes to our services or policies.

  • Continuous Improvement: To conduct internal audits, infection control assessments, and improve our digital workflows.

4. Disclosure of Personal Data

Your trust is the currency of our healthcare ecosystem. Commercial interests never compromise patient care or privacy. We will not sell your data. We may only disclose your data to:

  • Healthcare Professionals: Our lead dentists and clinical staff who require access for your treatment.

  • Affiliated Brands: Our subsidiary clinics (Metro Perdana Dental, G32 Dental, BraceDent Dental) for continuity of care.

  • Third-Party Service Providers: Trusted partners providing encrypted digital systems, clinical waste management, or IT infrastructure.

  • Regulatory Authorities: The Ministry of Health or law enforcement agencies, if legally mandated.

5. Data Security & Storage

We employ strict governance to ensure your data is secure:

  • Encryption: All our digital clinical systems are fully encrypted to protect against unauthorized access.

  • Role-Based Access: Patient data is strictly restricted to authorized clinical and administrative staff on a “need-to-know” basis.

  • Physical Security: Hardcopy records (where applicable) are kept in secure, restricted areas.

6. Retention of Data

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with the legal requirements of the Ministry of Health Malaysia and the PDPA regarding medical record retention.

7. Use of Cookies

We use cookies on our website (g32healthcare.com) to enhance user experience, optimize digital workflows, and analyze website traffic. By using our website, you consent to the use of these cookies. You can choose to accept or decline cookies through your browser settings.

8. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

  • Access your personal data held by us.

  • Correct or update any inaccurate, incomplete, or outdated personal data.

  • Withdraw Consent for the processing of your data (subject to legal or clinical restrictions).

  • Limit Processing of your personal data for purposes such as direct marketing.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

G32 Healthcare Sdn Bhd Address: 69-2, Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, 52100 Kuala Lumpur, Malaysia